Terms of service

About these terms

These terms apply to the services of CloudyCode (Pvt) Ltd ("CloudyCode", "we", "us"): website design and development, online stores, landing pages, social media management, SEO, website care, branding, hosting setup and IT support.

Every project starts with a written quote. When you accept a quote, by replying to say yes, signing an agreement or paying the first invoice, you agree to the quote and to these terms. If your quote or agreement says something different from this page, the quote or agreement applies.

Quotes and starting work

• Prices on our website are starting prices. Your quote gives a fixed price for the work agreed with you.
• A quote is valid for 30 days from the date we send it.
• No work begins and nothing is charged until you accept the quote.
• Your quote lists what is included, such as the number of pages, products, posts or articles. Work outside that list is quoted separately before we do it.

Paying for a website or online store

Website, online store and custom development projects are paid in three stages:

1. 50% to start. We book your project and begin once this is paid.
2. 30% when the site is ready on a test link, before it moves to your own hosting. You can see and check the full site before paying this stage.
3. 20% when your final content is added, or 30 days after the site goes live, whichever comes first.

Fixed packages such as the launch package may use the simpler payment set out on their own page or quote.

Your content and timing

• You provide the text, photos, logos, product details and logins we need, by the dates agreed in your quote. You confirm you have the right to use anything you send us.
• We add the number of products or pages stated in your quote. Further products or pages can be added by you, after the training we give, or quoted separately.
• The delivery date in your quote depends on hearing back from you on time. If a reply, approval, content or login we need takes more than 7 days, the delivery date moves back. It moves by at least the length of the delay, and it may move further, because by then other projects may be booked into that time. We will tell you the new delivery date.
• If we are waiting on you for more than 30 days, we may pause the project. Payment stages already reached stay due, and we restart when you are ready, as soon as our schedule allows.
• If we hear nothing from you for 60 days after the site is ready on a test link, we treat the build as complete and the remaining payment becomes due. We can still add your content later as a separate piece of work.

Revisions and changes

• Websites include two rounds of revisions on the agreed design and pages, unless your quote says otherwise.
• New pages, features or a change of direction after approval are quoted before we do them.

Monthly services

Social media management, SEO and website care are monthly services.

• Each month is paid in full at the start of the month, before that month's work begins.
• Monthly SEO plans have a three-month minimum, then continue month to month.
• To stop a monthly service, tell us before the next month begins. Months already paid are not refunded.
• Advertising budget is paid by you directly to the platform, such as Meta or Google, and is not part of our fee.
• New websites include the first 3 months of backups and maintenance. After that, website care is a separate monthly service.

Domains, hosting and renewals

• Domains and hosting are set up on your own account and in your name, so they stay yours.
• When we buy a domain, hosting or another paid tool for you, or renew one, we send an invoice. It is payable within 14 days.
• Renewals happen on the provider's dates. If a renewal invoice is not paid in time, the domain, hosting or tool may expire, and the provider may charge extra to restore it. We are not responsible for loss caused by an unpaid renewal.
• Prices of domains, hosting and third-party tools are set by their providers and can change. We pass on the current price.

Invoices and late payment

• Invoices are payable within 14 days unless your quote says otherwise.
• If an invoice is overdue, we may pause work on your project or monthly service until it is paid.

Ownership

• When your project is paid in full, the website design, content we created for you and your files are yours.
• Themes, plugins, fonts, photos and other third-party items stay under their own licences.
• We may show a selection of finished work in our portfolio and social media. Tell us if you would rather we did not.

Results and responsibility

• Nobody controls Google's results or social media reach, so we do not guarantee rankings, followers or sales. We do the work agreed and report on it honestly.
• We take care with every project. Our responsibility for any claim is limited to the amount you paid us for the work concerned.
• We are not responsible for problems caused by third-party services, such as hosting providers, payment gateways or platforms, or by changes made to the site by others.

Law, changes and contact

• These terms are governed by the laws of Sri Lanka.
• We may update these terms. The version in force when you accept a quote applies to that project.
• Questions about these terms: email info@cloudycode.net or WhatsApp +94 76 635 1053. Our privacy policy explains how we handle your details.